All about Frequently asking question from Fa.Topeng for all Customer, please Read our asking questions for detail and you can suggest your question and we will publish them here. if you wanna more detail and clear please do not hesitate you contact us directly and we will response in quickly.
FAQs Fa.Topeng
- How to Order?
- Payment Methode
- Payment by Cargo or shiping Company
- How to contact Us
- LC and FOB system
- Type and color process
- Shipping step
- Other material used
- Price Terms
- Minimum order
- Pruduction capacity
- Design, size, Colors
- Warranty Product
- Order Status
- Order cancellation
- Change Order
- Freight Forwarder
- Shipping Insurance
- CATALOG
Answer:
Directly
You are welcome to our showroom and factory to see our quality of the furniture and other products
On Line
According in to the Furniture in our website please fulfill our order form with item code, Quantity, etc
Answer:
Direct selling
- 45% down payment should be wired upon order confirmation. We are accept in cash, credit card (Visa & Master Card ). Starting to process order when down payment received.
- 55%Balance must be paid at the time when the shipping company collect all the goods from our factory.
- we accept payment by Bank Transfer TT.
On-Line Selling
- 45% Down payment should be wired upon order confirmation.
- 55% Balance must be paid at the time when the shipping company collect all the goods from our factory.
- We accept the Payment by Bank transfer or TT
Payment Via shipping Company.
- 45% Down Payment should be wired upon order confirmation in to our Company.
- 55% Balance can be keep it to the shipping company therefore they will pay us at the time when they collect al of the goods from our factory.
Question: Payment by Cargo or shiping Company
Answer:
Money order you could keep in Cargo agent
We will confirm to you and your Cargo agent if the order already finish
If the customer was in the other country, the customer could transfer this money to Cargo agent
We will send again transfer proof completely to you Through the email or fax.
Answer:
Answer:
Question: Type and color process
Answer:
example colored process by 2 step
- By Hand: Process to make it shiny polish using wax polish
- By Machines: Furniture will smooth and better look and feel, but this will become more time need it, and more cost.
Answer:
Answer:
For the other material we use Hibiscus, Mahogany and other local (Bali Wood) or by custom by customer it self.
Answer:
Question: Design, size, Colors
Answer:
- We accept design of drawing along with detailed size. Please choose any color refer to our color chart.
- We can modify design, size, color of our product appropriated of the customers want it to be.
Answer:
- We guarantee all items free from any production defect because during the production. They have gone trough tight quality control.
- Please send photo as proof therefore we know the detailed problem damaged furniture will be replaced in your next order.
Claim Warranty
Answer:
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Answer:
Answer:
We are in very good cooperation with many reliable freight forwarder and shipping lines we can get the best rate and service on this. Or we are pleased to you to nominate the forwarder or shipping line on your side.
- Shipment arranging by our company the payment could be sent together with balance purchase order.
Answer:
In this case , we suggest to insurance your goods. The insurance cost is only 3% of your invoice value.
Please notify if you needed this shipping insurance.
Answer:
Dresser 12 Drawers
Cupboard with 4 doors
Chest 5 Drawers
Cabinet with carving
Cabinet 2 sliding door
Armored with vented solid Door
Armored solid
Towel Stand curve
Outdoor Dining Set E
Rattan Chair with arm
Janggar A
Detya
Janggar
Bedside 3 Drawers opium Leg
